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For over 30 years, a global leader in water safety has relied on Cadex to manage ~50,000 delinquent accounts annually, covering customer and field communications, training, special projects, and strategies to improve collectability.
A Fortune 500 company navigating ERP transitions, legacy systems, and high customer volumes struggled with pricing, invoicing, credit, and cash application due to poor data visibility. These issues overwhelmed internal AR teams and stalled automation efforts. Cadex stepped in as a strategic order-to-cash partner—supporting collections, customer service, data cleanup, and special projects—allowing the client to refocus on delivering health, safety, and sustainability through its core offerings.
Reliable Data Makes
Accounts More
Collectible
ABOUT THIS CLIENT
This US-based global leader in water treatment, purification, and hygiene solutions has 48,000+ employees and 1,100 scientists and engineers. Cadex partners with their credit, sales, and finance teams—primarily within the hospitality segment.
ENGAGEMENT SUMMARY
- Contract Start Date: 1993
- Volumes: $5M–$10M in placements per month
- Delivery Locations: USA, Canada
- Team Members: ~53
- Languages: English
SERVICES APPLIED
- First-party collections (1P):
- Late stage recoveries
- Cash application
- Credit management
- Third-party collections (3P)
- Consulting Training
- Other:
- Field coordination & outreach
- Customer self-pay support
- ERP transition and data quality support
The Challenges
The client needed to eliminate AR inefficiencies, clean up data, and improve field coordination to support better cash flow.
Late payments limited critical operations, and the client faced:
Outstanding invoices
ERP disruption
Data hygiene issues
Scalability
Asset loss risks
Field support burden
Visibility gaps
Shrink Your Aging AR
CONTINUE READING
The Solution
Cadex turned a 90-day pilot into a decades-long partnership driving liquidity, efficiency, and trust.
Initially brought in for a no-obligation pilot, Cadex quickly outperformed peers—earning the client’s trust and expanding its role. Cadex now handles weekly placements and a wide range of support activities:
Flexible Late-Stage Recoveries (1P & 3P)
Leveraging KPIs, scorecards, and consultative strategies, Cadex accelerates collections, tailors tactics by portfolio, and operates with minimal client lift.
ERP Transition Support
Cadex manages SAP updates, cash application, account sync, exceptions, and dispute resolution via trained lockbox users.
Customer Data Maintenance
Cadex resolves record mismatches and prevents posting errors through real-time data correction.
Scalable Staffing
With onsite and remote agents, Cadex scales during seasonal shifts and downturns, and even trains client staff.
Credit Reinstatement
Cadex aims to rehabilitate accounts, address billing setup issues, and minimize the need for repossessions.
Field Communication
Cadex supports field teams through dedicated help desks, record lookups, and account updates.
Self-Pay Support
Cadex helped smooth the rollout of email-based autopay tools, providing support through adoption.
Portfolio Insights
Ongoing feedback from Cadex identifies systemic issues—helping the client address problems before they escalate.
The Results
Cadex strengthened cash flow, improved data, cut costs, and secured more payments—while simplifying the client's day-to-day.
The client has consistently praised Cadex’s speed, flexibility, and proactive approach. Today, Cadex continues to deliver measurable value while scaling to meet evolving business needs.
Why Cadex?
Better Guidance
Better Reach
Better Tools
By introducing proven order-to-cash (O2C) tools and prioritizing high-balance accounts, a company awash in overdue accounts is now flush with cash.
With over half of their receivables stuck in the 90+ day aging bucket, this client faced serious revenue losses and a growing backlog of unpaid invoices. To fix it, they partnered with Cadex to overhaul their accounts receivable (AR) process using automation, reliable tools, and a dedicated team—unlocking faster cash flow.
As a provider of portable sanitation for events, projects, and emergencies, they needed a partner that could streamline operations and scale fast. With stronger invoicing and payment follow-up, they’ve improved customer relationships (B2B and B2C), boosted investor returns, and positioned themselves for continued growth across the U.S.
Building a Liquid and
Solid Business
ABOUT THIS CLIENT
Founded in 1999 in Massachusetts, this privately held company has 4,000+ employees and 140+ locations nationwide. A billion-dollar leader in event, industrial, construction, and government site services, they provide portable restrooms, washing stations, temporary fencing, power, and waste disposal solutions across the U.S.
ENGAGEMENT SUMMARY
Contract Start Date: 2022
Industry: Industrial Equipment Leasing & Rental
Resources Assigned: 70 FTEs from USA, Romania,
Colombia, India
SERVICES APPLIED
- AR Management
- First-party (1P) Collections
- Third-party (3P) Collections
- Dispute Management
- Credit Management
The Challenges
A lack of cash flow was affecting revenue and growth.
Late and unpaid invoices have detrimental impacts if left unchecked. They reduce capacity for inventory improvements, affect customer relationships, and make it challenging to pay employees, lenders, and partners. For this particular client, ballooning AR also made it challenging to meet expansion goals and impeded ramp-up capabilities for community special events, projects, and emergency response (fires, hurricanes, earthquakes, etc.).
In the porta-potty rental business, one unit typically serves 50 people for a four-hour event, with rentals averaging about one month. Each unit generates $100–$200 per day, providing essential sanitation for outdoor events and construction sites. As demonstrated during the pandemic, this company delivers a critical service.
When a new CFO joined in 2019, he quickly identified major issues:
- A high volume of aged accounts
- Unreliable and outdated customer contact data
- Confusing and inconsistent pricing/billing
- Ineffective dispute resolution processes
- Limited internal resources for scaling timely deliveries
With health, safety, and compliance as core values, unresolved AR was restricting the company’s ability to support its customers' projects and events. Frequent acquisitions added complexity, bringing in new customer records from multiple systems.
They needed expert AR support—so they partnered with Cadex.
Don’t Waste Another Moment Wondering If a Customer Will Pay
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The Solution
With a mix of people, process, and AR technology enhancements, Cadex maximized AR recovery.
The company had over 150,000 customers and a high ratio of aged accounts. To regain control, they outsourced accounts receivable (1P and 3P collections), dispute management, and credit management to Cadex, placing 40,000+ customer receivables, totaling $125M, under our care.
For this first-time outsourcer, Cadex implemented a comprehensive 1P collections strategy.
By methodically resolving AR inefficiencies, Cadex reduced the client’s ongoing reliance on external support.
Today, only portfolio clean-ups, automation refinements, and occasional 3P collections are required.
Full-Service Team
High-balance, high-priority B2B accounts were assigned dedicated specialists for dispute resolution and cross-functional support.
Express Service Team
A high-volume team handled smaller balance B2C accounts efficiently.
Process Automation
Automated dispute resolution and escalation workflows improved consistency and efficiency.
Autopay Support
As the client introduced autopay to improve cash recovery, Cadex facilitated adoption and customer transitions.
Custom Reporting
New account- and inventory-focused reports enhanced strategic decision-making.
A/R Software Suite
Cadex’s collection tools streamlined operations, including:
- Automated voicemail distribution
- Pre-programmed email reminders and notices
- Outbound auto-dialing to improve customer contact rates
The Results
Of the customers placed with Cadex, two-thirds had outstanding balances that were more than 30 days past due. The team immediately started reaching out to these customers at least once per week, and these tactics not only strengthened relationships with customers, but also helped the client achieve its EOY cash goal.
Average AR
Overdues
Why Cadex?
Better Guidance
Better Tools
Better Reach
Implementing a pre-collections team helped the client reduce third-party collections costs, recover more funds, and address issues earlier in the process.
With a complex portfolio of products and services, a U.S.-based manufacturer faced challenges in streamlining collections across its subsidiaries. By centralizing their accounts receivable (AR) teams, they selected Cadex as their exclusive partner for third-party collections to improve recovery for their diverse product and service lines.
Despite the complexity, Cadex delivered consistent results, integrating a General Auditing Bureau (GAB) pre-collections service. By addressing accounts at 90 days past due, Cadex
increased recovery rates while minimizing customer disruption. The strategy emphasized clear communication, professional third-party collections, and transparent reporting, optimizing the client’s financial operations.
Centralizing Collections with Cadex Has Been Game-Changing
ABOUT THIS CLIENT
The client is a publicly traded, multinational corporation founded in the 1800s, headquartered in the U.S. Midwest, and earning annual revenues nearing $20B. Serving the oil and gas, utilities, chemical, HVAC, and aerospace and defense industries, this Fortune 500 company delivers a range of AI and automation services and manufactures industrial, commercial, and consumer equipment.
ENGAGEMENT SUMMARY
Contract Start Date: 1995
Industry: Manufacturing/Engineering
Delivery Location(s): USA
Languages: English
SERVICES APPLIED
- Third-Party Collections
- General Auditing Bureau
- Custom Reporting
The Challenges
As the client’s business grew, so did the complexity of their AR management. They faced the following challenges:
Growing Subsidiaries & Rising Costs
Lack of Visibility and Reporting
Uncoordinated Collections Efforts
Need for Long-Term Prevention
The client needed a partner with the right technology and expertise to manage a variety of legal, credit, and procurement scenarios, while also providing actionable reports to identify root causes, align processes, and reduce reliance on collections. The client decided to consolidate services with a proven partner, Cadex, to optimize their AR processes and address the growing complexities.
Recover More, Spend Less with Cadex
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The Solution
The client offers a range of products, from small parts to multimillion-dollar equipment and service contracts. Each pre-collection or third-party collection account assigned requires Cadex to understand the product, identify causes of delinquency, and recover funds tactfully. As a true partner, Cadex has adapted its strategies over time to meet the evolving needs of the business and its customers.
Here are the key solutions implemented to help the client centralize its services and cut costs:
Shared Services and Consolidated Support
Cadex became the client’s sole third-party collections vendor, streamlining knowledge and processes to identify issues end-to-end, perform root-cause analysis, and run large outreach campaigns, achieving economies of scale. This approach consolidated 148 accounts with $2.1M assigned to GAB and $2.3M placed in third-party collections.
Third-Party Collections
Cadex streamlined collections across subsidiaries using automated reminders, self-cure options, and experienced AR specialists to accelerate account resolution, ultimately collecting $1.25M from $2.3M of principal assigned. Additionally, Cadex began addressing overdue accounts 45 days earlier than the client’s in-house teams, speeding up the resolution process.
GAB Pre-Collections Services
Cadex introduced the General Auditing Bureau (GAB) to manage costs and maintain customer relationships.
GAB addressed high-value, past-due accounts early, resolving $686K from 148 accounts with personalized, hand-signed letters to prompt timely responses and prevent credit holds.
Custom A/R Reporting
Each month, Cadex provides key updates on new accounts, statuses, and recoveries, alongside cost analyses to show the impact of process and policy changes. This regular reporting helps the client understand when an account is uncollectible and why.
The Results
Combining a pre-collections (GAB) team with formal 3P collections improves recovery success rates, increases operational efficiency, and reduces the client’s collection agency spend.
Key outcomes from Cadex’s collaboration include:
This partnership reduced accounts moving to third-party collections, cut costs, and closed cases faster, demonstrating Cadex’s ability to adapt strategies and deliver impactful results.
Why Cadex?
Better Reach
Better Guidance
Better Tools