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By actively recovering receivables with augmented/seasonal support, the client sowed the seeds for greater financial stability, innovation, and cost savings.
A global agricultural leader was losing millions due to inconsistent A/R processes—delaying collections to protect long-standing farmer and retailer relationships. With informal recovery efforts and an understaffed team, delinquencies mounted, forcing costly third-party write-offs.
Cadex stepped in with a sales-aligned, flexible strategy—not rigid outsourcing, but a tailored approach designed to work with the client’s sales team. By understanding their customers and adjusting to seasonal demands, we helped the client recover revenue without compromising relationships.
Cultivate a Drought-Resistant Cash Flow
ABOUT THIS CLIENT
A North American leader in crop protection and seeds, this client serves farms of all sizes with a strong focus on farmer relationships, R&D, and sustainability. Based in Missouri, they help farmers optimize operations through advanced technology, expert guidance, and data-driven solutions.
ENGAGEMENT SUMMARY
Contract Start Date: 2020
Industry: Agricultural Science
Delivery Location(s): USA
Languages: English
SERVICES APPLIED
- AR Management
- Predictive Analytics
- Intelligent Workflow Automation
The Challenges
Focused more on tending relationships than harvesting overdue payments, the client suffered revenue losses compounded by seasonal billing cycles.
From unpredictable weather, labor shortages, and shifting regulations to parades of new pests, technologies, and weeds, crop production is a tough, highly variable business. The client and its sales team recognized the financial pressures their customers faced, often leading to delayed payments. As a result, the AR team was reluctant to enforce AR recovery and collections through traditional methods. The client needed a fresh perspective to balance the needs of customer and company. Key challenges included:
Insufficient Resources
Lack of Tools and Analytics
Reluctance to Collect
Seasonal, Variable Billing
High Third-Party Collection Costs
Dig Out from Debt
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The Solution
Cadex’s objectivity germinated into streamlined, automated strategies for AR.
The best AR processes balance empathy and efficiency, aligning with company values while ensuring cash flow. Cadex implemented:
Proper Staffing
Flexible staffing solutions adjusted to seasonal needs, scaling quickly from one agent to six during peak period.
Defined Call Strategy
Developed a structured call approach that ensured accounts over $50K received personal outreach.
End-to-End A/R Management
- Proactive Measures: Pre-called key, high-priority accounts before invoices were past due.
- Predictive Analytics: Automated pre-notifications and predictive modelling to anticipate delinquent accounts.
- Customized Solutions: Leveraged Cadex’s AR Management Suite to streamline the client’s unique AR processes and requirements, including prepayments, credit balances, and non-standard invoicing.
- Invoicing and Billing: Provided guidance during a complex ERP migration to address widespread invoicing and billing issues.
Automation Enhancements
Introduced tools for smoother past-due notices, with solutions for automated, pre-collect email campaigns.
Contract Review and Recommendations
Optimized client contracts to minimize disputes and improve the ability to collect.
Formalized Field Sales Team Engagement and Escalation Processes
- Established weekly meetings with sales to ensure alignment and transparency.
- Created escalation processes to notify sales of delinquent customers, giving them one week to intervene.
- Enabled sales to listen to collector calls, fostering collaboration and eliminating internal friction.
- Implemented a commission-linked notification system, improving sales’ response to delinquent accounts.
Standardized Collections and Third-Party Write-Off Procedures
Ensured consistency, transparency, and fairness in deeming debts uncollectible or irrecoverable across business units.
The Results
Cadex ploughed through AR challenges to drive higher revenue recovery and healthier customer relationships.
A deep understanding of the client’s business was key to delivering results. By actively involving the field sales team, aligning with seasonal trends, and taking a proactive approach to AR, Cadex strengthened customer relationships while optimizing cash flow. The savings generated were reinvested into R&D, further supporting the client’s ability to serve its customers.
Over 2 Years
Decreased by 71%
Operating Costs
Decreased Over Time
Why Cadex?
Better Reach
Better Guidance
Better Tools
By introducing proven order-to-cash (O2C) tools and prioritizing high-balance accounts, a company awash in overdue accounts is now flush with cash.
With over half of their receivables stuck in the 90+ day aging bucket, this client faced serious revenue losses and a growing backlog of unpaid invoices. To fix it, they partnered with Cadex to overhaul their accounts receivable (AR) process using automation, reliable tools, and a dedicated team—unlocking faster cash flow.
As a provider of portable sanitation for events, projects, and emergencies, they needed a partner that could streamline operations and scale fast. With stronger invoicing and payment follow-up, they’ve improved customer relationships (B2B and B2C), boosted investor returns, and positioned themselves for continued growth across the U.S.
Building a Liquid and
Solid Business
ABOUT THIS CLIENT
Founded in 1999 in Massachusetts, this privately held company has 4,000+ employees and 140+ locations nationwide. A billion-dollar leader in event, industrial, construction, and government site services, they provide portable restrooms, washing stations, temporary fencing, power, and waste disposal solutions across the U.S.
ENGAGEMENT SUMMARY
Contract Start Date: 2022
Industry: Industrial Equipment Leasing & Rental
Resources Assigned: 70 FTEs from USA, Romania,
Colombia, India
SERVICES APPLIED
- AR Management
- First-party (1P) Collections
- Third-party (3P) Collections
- Dispute Management
- Credit Management
The Challenges
A lack of cash flow was affecting revenue and growth.
Late and unpaid invoices have detrimental impacts if left unchecked. They reduce capacity for inventory improvements, affect customer relationships, and make it challenging to pay employees, lenders, and partners. For this particular client, ballooning AR also made it challenging to meet expansion goals and impeded ramp-up capabilities for community special events, projects, and emergency response (fires, hurricanes, earthquakes, etc.).
In the porta-potty rental business, one unit typically serves 50 people for a four-hour event, with rentals averaging about one month. Each unit generates $100–$200 per day, providing essential sanitation for outdoor events and construction sites. As demonstrated during the pandemic, this company delivers a critical service.
When a new CFO joined in 2019, he quickly identified major issues:
- A high volume of aged accounts
- Unreliable and outdated customer contact data
- Confusing and inconsistent pricing/billing
- Ineffective dispute resolution processes
- Limited internal resources for scaling timely deliveries
With health, safety, and compliance as core values, unresolved AR was restricting the company’s ability to support its customers' projects and events. Frequent acquisitions added complexity, bringing in new customer records from multiple systems.
They needed expert AR support—so they partnered with Cadex.
Don’t Waste Another Moment Wondering If a Customer Will Pay
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The Solution
With a mix of people, process, and AR technology enhancements, Cadex maximized AR recovery.
The company had over 150,000 customers and a high ratio of aged accounts. To regain control, they outsourced accounts receivable (1P and 3P collections), dispute management, and credit management to Cadex, placing 40,000+ customer receivables, totaling $125M, under our care.
For this first-time outsourcer, Cadex implemented a comprehensive 1P collections strategy.
By methodically resolving AR inefficiencies, Cadex reduced the client’s ongoing reliance on external support.
Today, only portfolio clean-ups, automation refinements, and occasional 3P collections are required.
Full-Service Team
High-balance, high-priority B2B accounts were assigned dedicated specialists for dispute resolution and cross-functional support.
Express Service Team
A high-volume team handled smaller balance B2C accounts efficiently.
Process Automation
Automated dispute resolution and escalation workflows improved consistency and efficiency.
Autopay Support
As the client introduced autopay to improve cash recovery, Cadex facilitated adoption and customer transitions.
Custom Reporting
New account- and inventory-focused reports enhanced strategic decision-making.
A/R Software Suite
Cadex’s collection tools streamlined operations, including:
- Automated voicemail distribution
- Pre-programmed email reminders and notices
- Outbound auto-dialing to improve customer contact rates
The Results
Of the customers placed with Cadex, two-thirds had outstanding balances that were more than 30 days past due. The team immediately started reaching out to these customers at least once per week, and these tactics not only strengthened relationships with customers, but also helped the client achieve its EOY cash goal.
Average AR
Overdues
Why Cadex?
Better Guidance
Better Tools
Better Reach