Leveraging KPIs, scorecards, and consultative strategies, Cadex accelerates collections, tailors tactics by portfolio, and operates with minimal client lift.

Cadex manages SAP updates, cash application, account sync, exceptions, and dispute resolution via trained lockbox users.

Cadex resolves record mismatches and prevents posting errors through real-time data correction.

With onsite and remote agents, Cadex scales during seasonal shifts and downturns, and even trains client staff.

Cadex aims to rehabilitate accounts, address billing setup issues, and minimize the need for repossessions.

Cadex supports field teams through dedicated help desks, record lookups, and account updates.

Cadex helped smooth the rollout of email-based autopay tools, providing support through adoption.

Ongoing feedback from Cadex identifies systemic issues—helping the client address problems before they escalate.

Cadex became the client’s sole third-party collections vendor, streamlining knowledge and processes to identify issues end-to-end, perform root-cause analysis, and run large outreach campaigns, achieving economies of scale. This approach consolidated 148 accounts with $2.1M assigned to GAB and $2.3M placed in third-party collections.

Cadex streamlined collections across subsidiaries using automated reminders, self-cure options, and experienced AR specialists to accelerate account resolution, ultimately collecting $1.25M from $2.3M of principal assigned. Additionally, Cadex began addressing overdue accounts 45 days earlier than the client’s in-house teams, speeding up the resolution process.

Cadex introduced the General Auditing Bureau (GAB) to manage costs and maintain customer relationships.

GAB addressed high-value, past-due accounts early, resolving $686K from 148 accounts with personalized, hand-signed letters to prompt timely responses and prevent credit holds.

Each month, Cadex provides key updates on new accounts, statuses, and recoveries, alongside cost analyses to show the impact of process and policy changes. This regular reporting helps the client understand when an account is uncollectible and why.

Cadex grew the team from 13 to 39 FTEs across cash application, credit application, order release, and collections, ensuring the right capacity to manage increasing volumes.

By organizing billing processes and enforcing timely data entry, Cadex accelerated invoice turnaround and reduced delays.

Cadex expanded the collections team from 3 to 10, improving recovery rates and formalizing 3P charge-offs to flag uncollectible invoices, effectively reducing the backlog of past-due receivables.

Cadex enhanced the client's Get Paid software, aligning it with Sage (for accounting and CRM) and eliminating duplicative efforts, speeding up collections for $150M in overdue invoices.

With accurate billing, the addition of cash application specialists, and enhanced software integration, Cadex simplified the matching of payments to open invoices, boosting accuracy and streamlining customer communication.