O2C Business Process Outsourcing Expertise (BPO)

Cadex offers solutions to make your job easier at all phases of the order-to-cash process. From credit services to cash application and dispute management, we simplify business processes while providing outstanding customer service and enhanced data insights and analytics.

Credit Services

Credit Services

Managing credit risk shouldn’t slow your business down.

Cadex provides expert support to process applications, monitor limits, and track customer risks. With greater visibility and smarter controls, you can extend credit with confidence while protecting your cash flow.

Order Management & Reverse Logistics

Order Management & Reverse Logistics

Order errors and slow returns drain resources and tie up capital.

Cadex streamlines order management, speeds up returns, and supports a more sustainable supply chain with predictive analytics and self-service tools to reduce inefficiencies, cut costs, and prioritize
high-risk items.

Billing & Invoice Delivery

Billing & Invoice Delivery

Say goodbye to lost, delayed, or inaccurate invoices.

Cadex ensures billing accuracy with expert support and a self-service portal that delivers invoices, backup documentation, and automated pre-collect campaigns—so customers can access, verify, and pay their invoices anytime.

Cash Application

Cash Application

When cash application falls short, revenue gets stuck.

Cadex provides expert support to ensure payments are allocated correctly, reducing delays and closing process gaps—so cash gets where it needs to be, without the administrative headaches.

Dispute Management

Dispute Management

Resolve issues before they become payment roadblocks.

Cadex helps you detect and address disputes early with self-service tools, real-time tracking, and expert support—ensuring faster resolutions, stronger customer relationships, and fewer disruptions to your cash flow.

Client Success Stories

Closing the Door on O2C Issues

Rapid growth led to AR inefficiencies, billing errors, and a multimillion-dollar backlog, jeopardizing customer trust and satisfaction.

$45M
Reduction in
past-due accounts
$18M
Decrease in unbilled AR
$9M
Decrease in unapplied cash

Digitalizing Reverse Logistics

Manual processes and delays in returns created inefficiencies, customer dissatisfaction, and unnecessary part orders, costing $1.3B annually.

33%
Faster return velocity
2-3x
Cash preservation
$1M+
Saved per month with streamlined reverse logistics
Interested in learning how Cadex can help improve your company’s cash flow?

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