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Case Study
Industrial Equipment Leasing & Rental
Clearing Out an AR Backlog
By introducing proven order-to-cash (O2C) tools and prioritizing high-balance accounts, a company awash in overdue accounts is now flush with cash.
With over half of their receivables stuck in the 90+ day aging bucket, this client faced serious revenue losses and a growing backlog of unpaid invoices. To fix it, they partnered with Cadex to overhaul their accounts receivable (AR) process using automation, reliable tools, and a dedicated team—unlocking faster cash flow.
As a provider of portable sanitation for events, projects, and emergencies, they needed a partner that could streamline operations and scale fast. With stronger invoicing and payment follow-up, they’ve improved customer relationships (B2B and B2C), boosted investor returns, and positioned themselves for continued growth across the U.S.
Building a Liquid and
Solid Business
ABOUT THIS CLIENT
Founded in 1999 in Massachusetts, this privately held company has 4,000+ employees and 140+ locations nationwide. A billion-dollar leader in event, industrial, construction, and government site services, they provide portable restrooms, washing stations, temporary fencing, power, and waste disposal solutions across the U.S.
ENGAGEMENT SUMMARY
Contract Start Date: 2022
Industry: Industrial Equipment Leasing & Rental
Resources Assigned: 70 FTEs from USA, Romania,
Colombia, India
SERVICES APPLIED
- AR Management
- First-party (1P) Collections
- Third-party (3P) Collections
- Dispute Management
- Credit Management
The Challenges
A lack of cash flow was affecting revenue and growth.
Late and unpaid invoices have detrimental impacts if left unchecked. They reduce capacity for inventory improvements, affect customer relationships, and make it challenging to pay employees, lenders, and partners. For this particular client, ballooning AR also made it challenging to meet expansion goals and impeded ramp-up capabilities for community special events, projects, and emergency response (fires, hurricanes, earthquakes, etc.).
In the porta-potty rental business, one unit typically serves 50 people for a four-hour event, with rentals averaging about one month. Each unit generates $100–$200 per day, providing essential sanitation for outdoor events and construction sites. As demonstrated during the pandemic, this company delivers a critical service.
When a new CFO joined in 2019, he quickly identified major issues:
- A high volume of aged accounts
- Unreliable and outdated customer contact data
- Confusing and inconsistent pricing/billing
- Ineffective dispute resolution processes
- Limited internal resources for scaling timely deliveries
With health, safety, and compliance as core values, unresolved AR was restricting the company’s ability to support its customers' projects and events. Frequent acquisitions added complexity, bringing in new customer records from multiple systems.
They needed expert AR support—so they partnered with Cadex.
Don’t Waste Another Moment Wondering If a Customer Will Pay
CONTINUE READING
The Solution
With a mix of people, process, and AR technology enhancements, Cadex maximized AR recovery.
The company had over 150,000 customers and a high ratio of aged accounts. To regain control, they outsourced accounts receivable (1P and 3P collections), dispute management, and credit management to Cadex, placing 40,000+ customer receivables, totaling $125M, under our care.
For this first-time outsourcer, Cadex implemented a comprehensive 1P collections strategy.
By methodically resolving AR inefficiencies, Cadex reduced the client’s ongoing reliance on external support.
Today, only portfolio clean-ups, automation refinements, and occasional 3P collections are required.
Full-Service Team
High-balance, high-priority B2B accounts were assigned dedicated specialists for dispute resolution and cross-functional support.
Express Service Team
A high-volume team handled smaller balance B2C accounts efficiently.
Process Automation
Automated dispute resolution and escalation workflows improved consistency and efficiency.
Autopay Support
As the client introduced autopay to improve cash recovery, Cadex facilitated adoption and customer transitions.
Custom Reporting
New account- and inventory-focused reports enhanced strategic decision-making.
A/R Software Suite
Cadex’s collection tools streamlined operations, including:
- Automated voicemail distribution
- Pre-programmed email reminders and notices
- Outbound auto-dialing to improve customer contact rates
The Results
Of the customers placed with Cadex, two-thirds had outstanding balances that were more than 30 days past due. The team immediately started reaching out to these customers at least once per week, and these tactics not only strengthened relationships with customers, but also helped the client achieve its EOY cash goal.
Average AR
Overdues
